Optimizing Real Estate Operations Post-COVID19 Pandemic: Sustaining Stakeholders’ Needs with a Unified Web-Based Property Management System

Abstract

In response to the real estate sector's recovery following the COVID-19 pandemic, along with the increase in e-commerce and improvements in supply chain management, there is a pressing need for highly efficient property management systems. This study presents the creation of a unified web-based Property Management System (PMS) designed to meet the needs of the property owners, managers, and tenants. The PMS features a robust database for managing property, tenant, and invoice information, and includes essential functionalities such as property search, online payment processing, maintenance request management, and lease management. The system development process utilized the Unified Process for Object-Oriented Analysis and Design and carefully detailing the system’s technical architecture, security and privacy protocols, as the PMS deals with sensitive information pertaining to properties. The real estate stakeholders, including tenants, property managers, and property owners utilizing PMS have validated and evaluated the developed system via an online questionnaire using Google Form. The results showed a mean rating of 4.56, indicating a high level of satisfaction and compliance with ISO/IEC 25010 Software Quality Standards. With the developed PMS, the property owners can register and display properties, tenants benefit from an intuitive search interface, and property managers can efficiently handle requests and maintenance. The study offers valuable insights for developers and professionals aiming to create a comprehensive PMS. Future development of the PMS may include integrating IoT, blockchain technology, AI tools, and predictive analytics, aligning the system with global trends in smart property management. These innovations will make the PMS highly competitive and better equipped to address the evolving needs of stakeholders in the modern real estate industry.